Frequently Asked Questions
FAQ — Balance & Beyond
Orders & Shipping
How long does it take to receive my order?
Most orders are processed within 2–7 business days before shipping. Delivery times vary depending on your location and the shipping method selected during checkout.
Do you ship internationally?
Yes! Balance & Beyond ships to many countries worldwide. International shipping times and availability may vary depending on location.
Will I receive tracking information?
Yes. Once your order ships, you’ll receive a confirmation email with tracking information when available.
Why did my order arrive in separate packages?
Some products may ship separately depending on product type, inventory location, or fulfillment availability.
Returns & Refunds
Do you accept returns or exchanges?
Because many of our products are made-to-order, we generally do not accept returns or exchanges for incorrect sizing or buyer’s remorse. However, if your order arrives damaged, defective, or incorrect, please contact us within 30 days.
What should I do if my item arrives damaged?
Please email us at support@balanceandbeyond.shop with:
- your order number
- a description of the issue
- clear photos of the product
We’ll work quickly to resolve the issue.
Can I cancel my order?
Orders begin processing shortly after purchase, so cancellations may not always be possible. Contact us as soon as possible if you need assistance.
Products & Sizing
How do I choose the correct size?
Sizing information is available on each product page. We recommend reviewing size charts carefully before placing your order.
Are your products made-to-order?
Yes. Many Balance & Beyond items are produced on demand to reduce waste and support more sustainable production practices.
Will colors look exactly the same in person?
We do our best to display products accurately, but colors may vary slightly depending on screen settings and device displays.
About Balance & Beyond
What is Balance & Beyond?
Balance & Beyond is a gymnastics-inspired athletic apparel and accessories brand focused on movement, confidence, self-expression, and individuality.
Who started Balance & Beyond?
The brand was inspired by Chelsea’s love for gymnastics, creativity, and movement, with the goal of building something positive, expressive, and empowering for athletes and creators alike.
Is Balance & Beyond only for gymnasts?
Not at all. While gymnastics inspires the brand, Balance & Beyond is designed for anyone who connects with movement, confidence, creativity, and self-expression.
Payments & Security
What payment methods do you accept?
We accept major credit cards and secure online payment methods available during checkout.
Is my payment information secure?
Yes. Payments are processed securely through trusted third-party payment providers. Balance & Beyond does not store full credit card information on our servers.
Contact & Community
How can I contact Balance & Beyond?
You can reach us anytime at:
Where can I follow the brand?
Follow Balance & Beyond on social media for:
- new product drops
- community updates
- Chelsea’s journey
- blog content
- behind-the-scenes content
Still Need Help?
If you couldn’t find the answer you were looking for, feel free to contact us directly and we’ll be happy to help.